These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between you (hereinafter referred to as “User” or “You”) and Qiaotong-zimtoys (hereinafter referred to as “We”, “Us” or “Our”) regarding your access to and use of our independent website (hereinafter referred to as “Website”) and the purchase of our plush toy products or customization services. By accessing, browsing, or using our Website and services, you acknowledge that you have read, understood, and unconditionally agreed to be bound by these Terms. If you do not agree to any part of these Terms, please immediately cease accessing or using our Website and services.
1. Scope of Services
1.1 We provide services including but not limited to displaying plush toy products (in-stock and customized), accepting product orders, providing customization services, arranging product delivery, and offering after-sales support through our Website. The specific scope of services is subject to the actual functions and content provided by the Website from time to time.
1.2 We reserve the right to adjust, update, or suspend part or all of the services at any time according to business needs, and will notify you through prominent announcements on the Website or other reasonable means. We shall not be liable for any loss caused to you due to necessary service adjustments that comply with legal provisions and these Terms.
2. User Obligations
2.1 You guarantee that you have the legal capacity to enter into and perform these Terms (if you are a minor, you must obtain the consent of your parent or guardian before using our services). You shall use our Website and services in accordance with laws, regulations, and these Terms, and shall not engage in any illegal or improper activities that may damage our rights and interests or interfere with the normal operation of the Website.
2.2 When using our services, you shall provide true, accurate, and complete information (including but not limited to contact information, shipping address, and customization requirements) as required. If the information you provide is false, inaccurate, or incomplete, you shall bear all losses arising therefrom, and we reserve the right to refuse to provide services or terminate relevant orders.
2.3 You shall properly keep your account information (if you register an account) and be responsible for all activities conducted through your account. If you find any unauthorized use of your account or other security risks, you shall immediately notify us. We shall not be liable for any loss caused by your failure to properly keep your account information.
2.4 You shall abide by intellectual property laws and regulations and respect our intellectual property rights and those of third parties. Without our prior written authorization, you shall not copy, reproduce, distribute, modify, or use any content on the Website (including but not limited to product pictures, descriptions, logos, and design drafts) for commercial or illegal purposes. If you provide design drafts, logos, or other materials for customization services, you guarantee that you have the legal right to use such materials and that they do not infringe upon the intellectual property rights of any third party. Any dispute arising from infringement of intellectual property rights due to the materials provided by you shall be borne by you, and you shall compensate us for all losses caused thereby .
3. Order Placement and Fulfillment
3.1 When you place an order through the Website, you shall carefully confirm the product information (style, size, quantity, price), delivery information, and payment terms. Submitting an order constitutes your offer to purchase the corresponding product or service in accordance with these Terms. We will send you an order confirmation notice (via email or Website message) after reviewing and accepting your order, and the contract between both parties shall take effect upon the sending of the confirmation notice.
3.2 For in-stock products, we will arrange production and delivery within 5-7 working days after confirming your payment . For customized products, the order fulfillment process shall follow the customization process agreed upon by both parties, including design draft confirmation, sample production and approval, mass production, and delivery. The specific delivery time shall be subject to the agreement in the order confirmation .
3.3 You shall pay the order amount in full in accordance with the payment terms and methods specified in the order. If you fail to pay on time, we have the right to suspend or cancel the order without assuming any liability for breach of contract.
3.4 We will arrange delivery in accordance with the logistics method and shipping address agreed in the order. The shipping cost shall be borne by you or us as agreed in the order. You acknowledge that the actual delivery time may be delayed due to factors such as logistics, customs clearance, or force majeure. We will make reasonable efforts to notify you of such delays in a timely manner .
3.5 Customs duties, taxes, and other related fees incurred during cross-border transportation shall be borne by you, as they are related to the import policies and tax regulations of the destination country. We will provide formal commercial invoices and packing lists to assist you in completing customs clearance procedures .
4. Product Quality and Inspection
4.1 All our plush toys comply with international safety standards (such as EN71, ASTM F963) and relevant national quality standards. The materials used are non-toxic, harmless, and skin-friendly, and the craftsmanship meets industry requirements .
4.2 You have the right to inspect the products upon receipt. If you find quality problems (such as material inconsistency, craftsmanship defects, or size deviation exceeding 3cm) that are not caused by transportation, you shall take photos or videos of the problems and contact our customer service within 7 working days of receipt. We will verify the situation and provide solutions such as replacement, re-production, or refund according to the actual situation .
4.3 For customized products, the quality inspection shall be based on the confirmed sample and the requirements agreed in the order. If you have no objection to the sample but the mass-produced products are inconsistent with the sample due to our reasons, we shall be responsible for re-production or compensation .
5. Cancellation and Modification of Orders
5.1 For in-stock product orders that have not been paid, you can cancel or modify the order through the Website or by contacting customer service. For orders that have been paid but not yet produced, you can apply for cancellation or modification, and we will refund the full amount paid (excluding any handling fees that have been incurred).
5.2 If production has already started when you apply for cancellation or modification, especially for customized orders, cancellation or modification may cause us to incur production losses (such as material costs, labor costs). In such cases, we will negotiate with you to determine the handling method and related loss compensation, and we have the right to refuse unreasonable cancellation or modification requests .
6. Intellectual Property Rights
6.1 All intellectual property rights related to the Website and our products (including but not limited to trademarks, copyrights, patents, and trade secrets) belong to us or the relevant right holders. These intellectual property rights are protected by laws and regulations, and no one may infringe upon them.
6.2 The design drafts, sample works, and other intellectual property rights generated during the customization service process shall belong to us unless otherwise agreed in writing by both parties. You shall not use such intellectual property rights for any purpose other than the customized products agreed upon without our authorization.
7. Limitation of Liability
7.1 To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential losses (including but not limited to loss of profits, business opportunities, or data) arising from your use of our Website or services, except for losses caused by our intentional misconduct or gross negligence.
7.2 We shall not be liable for any loss caused by force majeure (including but not limited to natural disasters, wars, government actions, and logistics disruptions beyond our control). Upon the occurrence of force majeure, we will notify you in a timely manner and take reasonable measures to reduce losses.
7.3 Our liability for compensation for any loss caused by non-compliance with these Terms shall not exceed the total amount of the order corresponding to the loss.
8. Privacy Protection
We will collect, use, store, and protect your personal information in accordance with our Privacy Policy. Your use of our services implies your consent to our privacy protection practices as specified in the Privacy Policy.
9. Changes to These Terms
We may revise these Terms from time to time in accordance with changes in laws, regulations, and business needs. When we make material changes to these Terms, we will notify you by posting a prominent announcement on the Website or sending you an email. The revised Terms will take effect on the date of announcement. Your continued use of our Website and services after the effective date of the revised Terms constitutes your acceptance of the revised Terms. We recommend that you regularly check this page to understand the latest content of these Terms.
10. Dispute Resolution
34.1 Any dispute arising from the performance of these Terms shall first be resolved through friendly negotiation between both parties. If negotiation fails, either party may submit the dispute to the people’s court with jurisdiction over the place where our company is located for litigation.
34.2 The conclusion, validity, performance, interpretation, and dispute resolution of these Terms shall be governed by the laws of the People’s Republic of China, excluding conflict of laws rules.
11. Contact Information
If you have any questions, comments, or requests regarding these Terms or our services, please contact us.