These Terms of Sale (hereinafter referred to as “Terms”) govern the sale of plush toy products (including in-stock products and customized products) and related services provided by Qiaotong-zimtoys (hereinafter referred to as “We”, “Us” or “Our”) to you (hereinafter referred to as “Buyer” or “You”). By placing an order on our independent website or purchasing our products through other authorized channels, you acknowledge that you have read, understood, and agreed to be bound by these Terms. Please read these Terms carefully before making a purchase. If you do not agree to any part of these Terms, please do not purchase our products or use our services.
1. Order Confirmation
1.1 When you submit an order, you are making an offer to purchase the products specified in the order in accordance with these Terms. We reserve the right to accept or reject your order at our discretion. We will send you an order confirmation email or message after verifying the product availability, price, and your payment information. The sale contract between both parties shall take effect only when we send the order confirmation.
1.2 We shall not be liable for any errors in the order information (such as product style, size, quantity, price) caused by your incorrect input. Before submitting the order, please carefully check all information. If you find any errors after submitting the order, please contact our customer service immediately. We will try our best to assist in modifying the order, but we cannot guarantee that the modification will be successful if the order has already entered the production process.
1.3 We reserve the right to cancel the order and refund the full payment in the following cases: (a) the product is out of stock due to unexpected circumstances; (b) there is an obvious error in the product price (such as typos, system failures); (c) we have reason to believe that the order is fraudulent or violates relevant laws and regulations; (d) you fail to provide the necessary information required for order fulfillment within the specified time.
2. Payment Terms
2.1 You shall pay the full order amount (including product price, shipping cost, and other agreed fees) in accordance with the payment methods and time limits specified in the order confirmation. The available payment methods include Telegraphic Transfer (T/T), PayPal, Letter of Credit (L/C), etc. For details, please refer to our “Payment Methods” document.
2.2 For in-stock product orders, payment must be completed within 3 working days after order submission; otherwise, we have the right to cancel the order. For customized product orders, you shall pay 100% of the sample fee in advance after confirming the design draft, and pay 30% of the total order amount as a deposit to start mass production. The remaining 70% of the balance shall be paid before delivery.
2.3 If you cancel the customized order after paying the sample fee but before confirming the sample, the sample fee will not be refunded.
2.4 All payments shall be made in the currency specified in the order confirmation. Any exchange rate losses or bank handling fees incurred during the payment process shall be borne by you.
3. Delivery and Shipping
3.1 We will arrange delivery in accordance with the shipping address, logistics method, and delivery time agreed in the order confirmation. For in-stock products, the delivery time is 5-7 working days after payment confirmation; for customized products, the delivery time is 35-50 working days (including sample production and mass production) after the deposit is received, excluding logistics transportation time.
3.2 We cooperate with international logistics companies such as DHL, FedEx, UPS, and TNT. You can choose the appropriate logistics method according to your needs, and the shipping cost shall be borne by you unless otherwise agreed. We will quote the specific shipping cost before you place the order.
3.3 The risk of loss or damage to the products shall pass to you when the products are delivered to the logistics company and the shipping document is issued. We will properly package the products to reduce the risk of damage during transportation, but we shall not be liable for any loss or damage caused by force majeure, logistics company errors, or improper handling during transportation.
3.4 Cross-border transportation may be subject to customs inspection and clearance procedures. The customs duties, taxes, and other related fees incurred shall be borne by you. We will provide formal commercial invoices, packing lists, and other necessary documents to assist you in completing the customs clearance procedures. You shall be responsible for understanding and complying with the import policies and regulations of the destination country.
3.5 After the products are shipped, we will send you the logistics tracking number in a timely manner. You can check the transportation status of the products through the official website of the logistics company. If you have not received the products within the expected time, please contact us in a timely manner, and we will assist in investigating the situation with the logistics company.
4. Product Quality and Inspection
4.1 All our plush toys comply with international safety standards (EN71, ASTM F963) and relevant national quality standards. The materials used are non-toxic, harmless, skin-friendly, and durable. We conduct strict quality inspections on raw materials, semi-finished products, and finished products to ensure that the products meet the agreed quality requirements.
4.2 You shall inspect the products within 7 working days after receiving them. If you find quality problems (such as material inconsistency, craftsmanship defects, size deviation exceeding 3cm, or missing accessories) that are not caused by transportation, you shall take photos or videos of the problems and send them to our customer service for verification. We will provide solutions such as replacement, re-production, or refund according to the actual situation.
4.3 For customized products, the quality shall be subject to the confirmed sample and the requirements agreed in the order. If the mass-produced products are inconsistent with the sample due to our reasons, we will re-produce or refund the full amount; if the inconsistency is caused by the information you provided being incorrect or incomplete, we shall not be liable.
5. Returns and Refunds
5.1 For in-stock products, you can apply for a return within 14 working days after receiving the products, provided that the products are unused, undamaged, and in their original packaging. The return shipping cost shall be borne by you, and we will refund the product price after receiving and inspecting the returned products (excluding the original shipping cost and any handling fees).
5.2 Customized products are made according to your specific requirements and cannot be resold, so returns and refunds are not accepted unless there are quality problems caused by our reasons. If you apply for a refund due to quality problems of customized products, we will refund the full order amount or re-produce the products according to your choice.
5.3 We shall not accept returns or refunds in the following cases: (a) the products are damaged or soiled due to your improper use or storage; (b) the product packaging is damaged or the labels are removed; (c) the return application exceeds the specified time limit; (d) the quality problems are caused by your own reasons (such as incorrect use, improper cleaning).
5.4 The refund will be processed within 7-10 working days after we confirm that the returned products meet the return conditions. The refund will be returned to your original payment account, and the time for the refund to arrive in your account depends on the processing speed of the bank or payment platform.
6. Price and Pricing Policy
6.1 The product prices displayed on our website are subject to change without notice. The final price of the product shall be subject to the price specified in the order confirmation.
6.2 We offer quantity discounts for large orders. The specific discount policy will be quoted by our customer service according to the order quantity and product type. The more the order quantity, the more favorable the unit price.
6.3 All prices do not include shipping costs, customs duties, taxes, and other related fees unless otherwise specified. These fees shall be borne by you separately.
7. Limitation of Liability
7.1 To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential losses (including but not limited to loss of profits, business interruption, loss of customers) arising from the sale or use of our products, except for losses caused by our intentional misconduct or gross negligence.
7.2 Our total liability for any loss or damage caused by non-compliance with these Terms shall not exceed the total amount of the order corresponding to the loss.
7.3 We shall not be liable for any delay or failure to perform our obligations due to force majeure (including but not limited to natural disasters, wars, government actions, labor disputes, logistics disruptions, and raw material shortages). Upon the occurrence of force majeure, we will notify you in a timely manner and take reasonable measures to minimize losses.
8. Intellectual Property Rights
8.1 All intellectual property rights related to our products and website (including but not limited to trademarks, copyrights, patents, design rights, and product pictures) belong to us or the relevant right holders. You shall not use, copy, reproduce, or distribute these intellectual property rights without our prior written authorization.
8.2 If you provide design drafts, logos, or other materials for customized products, you guarantee that you have the legal right to use these materials and that they do not infringe upon the intellectual property rights of any third party. Any dispute arising from infringement of intellectual property rights due to the materials provided by you shall be borne by you, and you shall compensate us for all losses caused thereby.
9. Changes to These Terms
We may revise these Terms from time to time in accordance with changes in laws, regulations, and business needs. When we make material changes to these Terms, we will post a prominent notice on our website or notify you by email. The revised Terms will take effect on the date of publication. Your continued purchase of our products or use of our services after the effective date of the revised Terms constitutes your acceptance of the revised Terms.
10. Dispute Resolution
10.1 Any dispute arising from the performance of these Terms shall first be resolved through friendly negotiation between both parties. If negotiation fails, either party may submit the dispute to the people’s court with jurisdiction over the place where our company is located for litigation.
10.2 The conclusion, validity, performance, interpretation, and dispute resolution of these Terms shall be governed by the laws of the People’s Republic of China, excluding conflict of laws rules.
11. Contact Information
If you have any questions, comments, or requests regarding these Terms or our products and services, please contact us.